The application for this unit has not been fully developed. It will be reviewed as part of the process of implementing the Design Model for Streamlined Training Package Material.

This unit covers the competency to develop and implement intervention strategies to address and manage performance/behavioural issues.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Not applicable.

This unit contains employability skills.

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Critical aspects for assessment and evidence required to demonstrate competency in this unit	It is essential for this unit that competence be demonstrated in accurate identification of the performance/behavioural issue and the relevance of the intervention strategy adopted to address the issue identified. Consistency in performance Evidence of competency should be assessed over time in a range of performance/behavioural management contexts.
Context of and specific resources for assessment	Context of assessment Evidence should be gathered over a period of time in a range of actual or simulated workplace environments. Specific resources for assessment No special requirements.

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

communicating resolving conflict mediating and negotiating counselling solving problems feedback skills

Required Knowledge

legal and ethical guidelines for performance management organisational grievance complaints and disciplinary guidelines and procedures organisation's performance enhancement model guidelines

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Scope of the performance or behavioural issue may include:	source nature or type impact or extent
Referrals may be made to:	welfare officer social worker counsellor medical practitioner internal investigation immediate report senior management
Aims and objectives of the intervention strategy are:	to achieve a logical conclusion in minimising workplace impact by identifying the nature of the performance/behavioural issue and addressing its source
Intervention strategies may include:	grievance procedures issue resolution mediation negotiation disciplinary action complaints procedures conflict resolution counselling

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice	Yes	No	Comments/feedback
The performance/behavioural issue is defined and documented in accordance with legislative and organisational policy and procedures
Opportunities are provided and staff are encouraged to discuss performance/behavioural issues which affect their work
The scope of performance/behavioural issue and all available factors are determined and analysed
An informed and verifiable assessment is made regarding appropriate further action or need for referral
Aims and objectives of the intervention are identified to set direction
A collaborative or directive approach is adopted where appropriate to define action plan/outcomes sought
Opportunities are taken to reinforce the individual's responsibility for their decisions and actions
An intervention strategy is agreed which is the best fit for the performance/behavioural issue being addressed
The chosen intervention strategy/procedures are implemented in accordance with legislation and organisational guidelines and procedures
Implementation is progressed in a manner which demonstrates confidentiality, impartiality, ethics, integrity and leadership
Intervention strategy is modified to address contingencies as these arise
Sequencing and timing of action reflects what was agreed in the intervention strategy
Outcomes of the intervention strategy are monitored and reviewed against identified aims/objectives
Appropriate action is taken regarding the need for further individual or organisational intervention
Post-intervention procedures are completed in line with organisational policy and procedures

Assessment Cover Sheet

PUAPOL014B - Manage performance_behavioural issues

Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PUAPOL014B - Manage performance_behavioural issues

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: